Please read these terms carefully before using our website or purchasing products from our women's clothing store at 513 London Road, Cheam, Sutton, England, SM3 8JR.
These Terms and Conditions ("Terms") govern your access to and use of the website operated by the women's clothing store located at 513 London Road, Cheam, Sutton, England, SM3 8JR (Company Registration Number: 09876543, VAT Number: GB 821 4567 32). By accessing this website, browsing our collections, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use this website.
By using this website, you represent and warrant that you are at least 16 years of age. If you are under 16 years old, you may only use this website with the involvement and consent of a parent or legal guardian. Users under the age of 16 are not permitted to create accounts, submit forms, or make purchases without verified parental consent.
Your continued use of this website following the posting of any changes to these Terms constitutes acceptance of those changes. We recommend that you review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available on this page with the "Last Updated" date displayed at the top.
These Terms apply to all visitors, users, and customers of the website, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content. Any new features, tools, or services that are added to the website shall also be subject to these Terms.
The women's clothing store at 513 London Road, Cheam, Sutton, England, SM3 8JR operates both a physical retail boutique and this accompanying website. Through our website, we provide the following services:
We stock UK women's sizes 6 through 22 across the majority of our collections, though specific size availability may vary by individual product line. All products listed on this website are subject to availability. We reserve the right to discontinue any product at any time without prior notice.
Product images on this website are for illustrative purposes. Whilst we make every reasonable effort to display colours and details accurately, we cannot guarantee that your device's display will render colours with complete fidelity to the actual garment. Minor variations between the product image and the physical item do not constitute grounds for a return outside of our standard returns policy.
By using this website, you agree to the following obligations and restrictions. You shall not:
You are responsible for maintaining the confidentiality of any account information you create on this website, including your password, and for all activity that occurs under your account. You agree to notify us immediately of any unauthorised use of your account by emailing [email protected].
When you place an order through our website, you are making an offer to purchase the selected products. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.
All prices displayed on this website are in British Pounds Sterling (GBP) and include Value Added Tax (VAT) at the applicable rate. Our VAT registration number is GB 821 4567 32. Delivery charges, where applicable, are clearly displayed before you complete your purchase and are added to the total order value at checkout.
We accept the following payment methods: Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed through secure, encrypted payment gateways. We do not store your full credit or debit card details on our servers. By submitting your payment information, you warrant that you are authorised to use the payment method provided.
Once your order has been placed and payment has been successfully processed, you will receive an email confirmation to the address provided during checkout. This email serves as confirmation that we have received your order. A contract between you and the women's clothing store at 513 London Road, Cheam, Sutton, England, SM3 8JR is formed only when we dispatch your order and send you a dispatch confirmation email.
In the event of a pricing error on our website, we reserve the right to cancel any orders placed at the incorrect price. If your payment has already been processed, we will issue a full refund. We will notify you of any such cancellation as promptly as possible.
We currently deliver to UK mainland addresses only. Orders are dispatched from our store at 513 London Road, Cheam, Sutton, England, SM3 8JR within 1-2 business days of receiving your order (excluding weekends and bank holidays).
The following delivery options are available:
Delivery times are estimates and not guaranteed. Whilst we make every reasonable effort to deliver within the stated timeframes, we shall not be liable for any delays caused by circumstances beyond our reasonable control, including but not limited to adverse weather conditions, postal strikes, or disruptions to courier services.
Risk of loss and title for items purchased through our website pass to you upon delivery. If your order has not arrived within 10 working days of the estimated delivery date, please contact us at [email protected] or call +44 20 8643 2109 so we can investigate and resolve the matter.
You are responsible for providing a correct and complete delivery address at checkout. We cannot accept liability for orders delivered to an incorrect address where the error was made by the customer.
We want you to be completely satisfied with your purchase. If you are not happy with any item, you may return it within 30 days of the delivery date, provided the following conditions are met:
To initiate a return, you may either post the item back using the prepaid returns label included with your order, or bring the item to our store at 513 London Road, Cheam, Sutton, England, SM3 8JR during opening hours (Monday to Saturday, 9:30am to 6:00pm; Sunday, 11:00am to 4:00pm).
Refunds for returned items will be processed within 5-7 working days of us receiving the returned product. Refunds will be issued to the original payment method used for the purchase. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your payment provider.
Sale and reduced-price items may be exchanged for a different size or style, or returned for store credit only. Sale items are not eligible for cash refunds unless they are faulty.
Items that have been worn, washed, altered, or damaged by the customer are not eligible for return or exchange. We reserve the right to refuse a return if the item does not meet the conditions outlined above.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel your order within 14 days of receiving the goods. This right exists in addition to our 30-day returns policy. To exercise your statutory right to cancel, you must inform us of your decision by a clear statement, either by email to [email protected] or by phone at +44 20 8643 2109.
All content on this website, including but not limited to text, graphics, photographs, images, product descriptions, page layout, design elements, illustrations, icons, audio clips, video clips, digital downloads, data compilations, and software, is the property of the women's clothing store at 513 London Road, Cheam, Sutton, England, SM3 8JR, or its content suppliers, and is protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use this website and its content for personal, non-commercial purposes only. This licence does not include the right to:
Any unauthorised use of the content on this website may violate copyright laws, trademark laws, privacy and publicity laws, and communications regulations and statutes. We will enforce our intellectual property rights to the fullest extent of the law, including seeking criminal prosecution where appropriate.
This website and all content, products, and services provided through it are offered on an "as is" and "as available" basis without any representations or warranties of any kind, whether express or implied, to the fullest extent permitted by applicable law.
Without limiting the foregoing, we do not warrant that:
Product descriptions, measurements, fabric compositions, and care instructions are provided for guidance purposes and are believed to be accurate at the time of publication. However, we do not warrant the completeness or accuracy of such information. Whilst we endeavour to ensure that product colours are displayed accurately, we cannot guarantee that your device's display will precisely reproduce the true colour of our products.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. Your statutory rights as a consumer are not affected by these Terms.
To the maximum extent permitted by applicable law, the women's clothing store at 513 London Road, Cheam, Sutton, England, SM3 8JR, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from:
In any event, our total aggregate liability to you for all claims arising out of or relating to the use of, or inability to use, this website or our products shall not exceed the total amount paid by you to us during the six (6) months immediately preceding the event giving rise to the claim.
This limitation of liability applies to all causes of action, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to defend, indemnify, and hold harmless the women's clothing store at 513 London Road, Cheam, Sutton, England, SM3 8JR, its directors, officers, employees, agents, contractors, and affiliates from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:
This indemnification obligation shall survive the termination of these Terms and your use of the website. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such event, you agree to cooperate with our defence of such claim.
This website may contain links to third-party websites, services, or resources that are not owned or controlled by the women's clothing store at 513 London Road, Cheam, Sutton, England, SM3 8JR. These links are provided solely for your convenience and informational purposes.
We have no control over, and assume no responsibility for, the content, privacy policies, practices, or availability of any third-party websites or services. The inclusion of any link does not imply our endorsement, sponsorship, or recommendation of the linked website or any association with its operators.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any third-party websites.
Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using this website, you acknowledge that you have read and understood our Privacy Policy and consent to the data practices described therein.
Our full Privacy Policy is available at our Privacy Policy page. The Privacy Policy explains in detail what personal data we collect, how we use it, the legal basis for processing, your rights under the General Data Protection Regulation (GDPR) and UK GDPR, and how we handle cookies and tracking technologies.
We are committed to protecting your personal information and complying with all applicable data protection legislation, including the UK Data Protection Act 2018, the UK GDPR, and the Privacy and Electronic Communications Regulations 2003. If you have any questions about how we handle your data, please contact us at [email protected] or call +44 20 8643 2109.
These Terms and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, their subject matter, or their formation (including non-contractual disputes or claims).
If you are a consumer resident in the European Union, you may also be entitled to raise a dispute through the European Commission's Online Dispute Resolution (ODR) platform. Nothing in these Terms affects your statutory rights as a consumer under the laws of the country in which you are resident, where those laws provide a higher level of consumer protection than the laws of England and Wales.
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, we encourage you to first attempt to resolve the dispute informally by contacting us directly.
Please reach out to our customer service team by email at [email protected] or by telephone at +44 20 8643 2109. Alternatively, you may write to us at: Customer Service, 513 London Road, Cheam, Sutton, England, SM3 8JR. We are committed to working with you to find a fair and prompt resolution.
If the dispute cannot be resolved informally within 30 days of you contacting us, either party may pursue formal resolution. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless both parties agree in writing to submit the dispute to an alternative dispute resolution service approved by the Chartered Trading Standards Institute.
Nothing in this section prevents either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property, or unauthorised access to the website.
We may terminate or suspend your access to the website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the website will cease immediately.
Grounds for termination or suspension include, but are not limited to:
If we terminate or suspend your access, you remain liable for all amounts due up to and including the date of termination. We may also pursue any legal remedies available to us.
All provisions of these Terms that by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.
We reserve the right to modify, amend, or replace these Terms at any time at our sole discretion. When we make material changes to these Terms, we will provide reasonable advance notice of at least 14 days before the updated Terms take effect. Notice will be given through one or more of the following methods:
It is your responsibility to review these Terms periodically for any changes. Your continued use of the website following the posting of revised Terms constitutes your acknowledgment and acceptance of the changes. If you do not agree with the revised Terms, you must stop using the website immediately.
For minor, non-material changes (such as corrections to typographical errors or formatting adjustments), we may update these Terms without prior notice. The "Last Updated" date will always reflect the most recent revision.
If you have any questions, concerns, or complaints about these Terms and Conditions, please do not hesitate to contact us through any of the following channels:
513 London Road, Cheam, Sutton, England, SM3 8JR
Company Registration Number: 09876543
VAT Number: GB 821 4567 32
Registered in England and Wales
Monday - Saturday: 9:30am - 6:00pm
Sunday: 11:00am - 4:00pm
Closed on bank holidays
We aim to respond to all enquiries within one business day. For urgent matters relating to orders already in transit, we recommend contacting us by telephone during business hours for the quickest resolution.
These Terms and Conditions were last reviewed and updated on 22 January 2026 and are effective from that date. We encourage you to review these Terms regularly. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms, together with our Privacy Policy, constitute the entire agreement between you and the women's clothing store at 513 London Road, Cheam, Sutton, England, SM3 8JR regarding your use of this website.