Frequently Asked Questions

Placing an order through our website is straightforward. Browse our collections, select the items you like, choose your preferred size and colour, and click "Add to Cart." When you are ready, proceed to checkout where you will enter your delivery details and payment information. You will receive an order confirmation email within minutes of completing your purchase. If you encounter any difficulties during the ordering process, please do not hesitate to call us on +44 20 8643 2109 and our team will be happy to assist you, or you can visit us in person at 513 London Road, Cheam, Sutton, England, SM3 8JR.

Online, we accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed securely through an encrypted payment gateway, so your financial details are always protected. In-store at 513 London Road, Cheam, Sutton, England, SM3 8JR, we accept all major debit and credit cards, as well as contactless payments via Apple Pay and Google Pay through our card terminals. We also accept gift vouchers purchased from our store. We do not currently accept cash payments. All prices displayed on our website include VAT at the current UK rate.

We process orders quickly to ensure fast delivery, but if you need to modify or cancel your order, please contact us as soon as possible. If your order has not yet been dispatched from our store at 513 London Road, Cheam, we can usually make changes or process a cancellation. Call us on +44 20 8643 2109 during opening hours or email [email protected]. Once an order has been dispatched, we are unable to make modifications, but you can return items under our standard 30-day returns policy once they arrive.

Absolutely. We take the security of your payment information extremely seriously. All online transactions are processed through PCI DSS-compliant payment gateways with full SSL encryption. We never store your complete card details on our servers. Your card information is transmitted directly to our payment processor using industry-standard encryption protocols. For additional peace of mind, we also support 3D Secure authentication (Verified by Visa and Mastercard SecureCode), adding an extra layer of protection to every transaction. You can read more about how we protect your data in our Privacy Policy.

We offer free standard Royal Mail delivery on all UK orders over £50, which typically arrives within 2-4 working days. For orders under £50, standard delivery is £3.95. We also offer next-day delivery via DPD for £6.95 if ordered before 2pm on weekdays. All orders are dispatched from our store at 513 London Road, Cheam, Sutton, England, SM3 8JR within 1-2 business days. You will receive a tracking number by email once your order has been dispatched. We currently ship to UK mainland addresses only. For deliveries to the Scottish Highlands, Northern Ireland, and Channel Islands, please contact us for a delivery estimate.

Once your order has been dispatched from our Cheam boutique, you will receive an email containing your tracking number and a direct link to track your parcel. Standard orders sent via Royal Mail can be tracked through the Royal Mail website using the reference number provided. Next-day deliveries via DPD include real-time tracking with a one-hour delivery window notification on the day of delivery. If you have not received a tracking email within 3 business days of placing your order, please check your spam folder first, and then contact us at [email protected] or on +44 20 8643 2109 for assistance.

At present, we only ship to addresses within the United Kingdom mainland. We are actively exploring international shipping options and hope to offer delivery to European destinations in the near future. If you are visiting the UK and would like to shop with us, you are most welcome to visit our boutique at 513 London Road, Cheam, Sutton, England, SM3 8JR and take your purchases with you. Alternatively, if you have a UK-based friend or family member, you could have your order delivered to their address. Please sign up for our newsletter to be notified when international shipping becomes available.

Yes, we offer a free Click & Collect service. Simply select "Collect from Store" during checkout and your order will be prepared for collection at 513 London Road, Cheam, Sutton, England, SM3 8JR. You will receive an email notification when your order is ready, which is usually within 24 hours. Please bring a form of ID and your order confirmation email when collecting. Click & Collect orders are held for 14 days. The advantage of collecting in-store is that you can try items on immediately and exchange sizes on the spot if needed.

We offer a 30-day returns policy on all full-price items. Items must be unworn, unwashed, and returned with all original tags attached and in their original packaging where possible. You can return items by post using our prepaid returns label (included with every order) or bring them back to our store at 513 London Road, Cheam, Sutton, England, SM3 8JR during opening hours. Refunds are processed within 5-7 working days of receiving the returned item back at our store. The refund will be credited to your original payment method. Exchanges can be arranged in-store immediately or by contacting us at [email protected]. Sale items may be exchanged or returned for store credit only.

Every order includes a prepaid Royal Mail returns label inside the parcel. To return an item by post, simply place the item(s) back in the original packaging, attach the prepaid returns label to the outside of the parcel, and drop it off at any Royal Mail post office or collection point. Please keep the receipt from the post office as proof of posting until your refund has been processed. The return address on the label will direct your parcel back to our store at 513 London Road, Cheam, Sutton, England, SM3 8JR. We recommend posting returns within 7 days of deciding to return, to stay well within the 30-day window.

Yes, we are happy to arrange exchanges. The quickest way to exchange is to visit us at 513 London Road, Cheam, Sutton, England, SM3 8JR, where our team can process the exchange immediately and help you find the right size or colour. For postal exchanges, please email [email protected] with your order number and the item and size you would like instead. We will check availability and arrange the exchange for you. If the replacement item is a different price, we will either refund the difference or take an additional payment as needed. Exchanges are subject to stock availability, so we recommend contacting us before posting back your item.

We take quality control seriously, but in the rare event that you receive a faulty or damaged item, please contact us immediately at [email protected] or call +44 20 8643 2109. Please include your order number and a photograph of the fault or damage. We will arrange for a free collection or provide a prepaid returns label, and either send a replacement or issue a full refund, including any delivery charges you originally paid. Faulty items are not subject to the standard 30-day returns window and are covered by your statutory consumer rights under UK law. We aim to resolve all quality issues within 48 hours of being notified.

We stock UK sizes 6 through to 22 across most of our collections. Each product page includes a detailed size guide with measurements in both centimetres and inches for bust, waist, hips, and garment length. To find your best fit, we recommend taking your own measurements using a soft tape measure and comparing them with our size chart. Measure your bust at the fullest point, your waist at the narrowest point, and your hips at the widest point. If you are between sizes, we generally recommend sizing up for a more comfortable fit, particularly for structured garments like blazers and coats. Our in-store team at 513 London Road, Cheam can also help with sizing queries in person.

The majority of our garments are true to standard UK sizing. However, because we source from multiple designers and manufacturers, there can be slight variations between different brands and styles. Each product listing includes specific notes about the fit, such as "runs slightly small, consider sizing up" or "relaxed fit, suitable for layering." Our customer reviews also frequently mention fit and sizing, which can be very helpful when deciding. If you are ever unsure, feel free to call us on +44 20 8643 2109 and our experienced staff can advise you based on the specific garment and your measurements. We handle sizing queries every day and are always happy to help.

We are committed to offering fashion for women of all body types. Our standard range covers UK sizes 6 to 22, with selected pieces available in extended sizes up to 24. We are continuously working to expand our size range across more collections. For petite customers (5'3" and under), many of our dresses and trousers are available in shorter lengths, and our team can advise on which styles work best for a petite frame. We also stock a number of garments from designers who specialise in versatile, adjustable fits. Visit us at 513 London Road, Cheam, Sutton, England, SM3 8JR for a personal fitting to find styles that flatter your unique shape.

Our boutique is located at 513 London Road, Cheam, Sutton, England, SM3 8JR. We are situated on the main London Road, making us easy to find whether you are coming by car, bus, or train. Our opening hours are Monday to Saturday from 9:30am to 6:00pm, and Sunday from 11:00am to 4:00pm. We are closed on bank holidays throughout the year. We recommend checking our website or calling +44 20 8643 2109 before visiting during the festive period, as hours may vary slightly around Christmas and New Year. No appointment is needed for general browsing, so please feel free to pop in at any time during opening hours.

Yes, there are several convenient parking options near our boutique at 513 London Road, Cheam. There is free on-street parking available on side streets adjacent to London Road, typically with a 2-hour maximum stay during the day. The Cheam Village car park is also a short walk away and offers pay-and-display parking at reasonable rates. If you are travelling by public transport, Cheam railway station is approximately a 10-minute walk from our store, with regular services from London Victoria and London Bridge via Sutton. Several bus routes also stop along London Road, including the 151, 213, and 470 services.

Yes, our store at 513 London Road, Cheam, Sutton, England, SM3 8JR has step-free access from the pavement and wide aisles throughout the shop floor to accommodate wheelchair users and those with mobility aids. Our fitting rooms are spacious enough to accommodate a wheelchair. If you have any specific accessibility requirements, please call us on +44 20 8643 2109 before your visit and our team will be glad to make any additional arrangements to ensure your shopping experience is comfortable and enjoyable. We also offer a seated fitting area for customers who prefer to sit while trying on shoes or accessories.

No appointment is needed for general browsing. You are welcome to walk in at any time during our opening hours. However, if you would like to take advantage of our complimentary personal styling consultation, we do recommend booking in advance. Styling sessions last approximately 30 minutes and can be booked by calling +44 20 8643 2109 or emailing [email protected]. We typically have availability within 3-5 days of your request. Walk-in styling consultations may be possible during quieter periods, but we cannot guarantee immediate availability without a booking.

Yes, we offer complimentary 30-minute personal styling sessions both in-store at 513 London Road, Cheam, Sutton, England, SM3 8JR and via video call for those who prefer to consult from home. Our experienced stylists will discuss your lifestyle, body shape, colour preferences, and wardrobe needs before curating a selection of pieces for you to try. There is absolutely no obligation to purchase anything during or after the session. It is simply a chance to discover new styles and get expert advice. To book a session, call us on +44 20 8643 2109 or email [email protected]. We typically have availability within 3-5 days of your request.

We offer complimentary gift wrapping on all orders, whether purchased online or in-store. Simply select the gift wrap option at checkout or ask our team at 513 London Road, Cheam. Each item is carefully wrapped in our signature tissue paper with a satin ribbon and a handwritten gift tag if requested. We also sell physical gift cards in denominations of £25, £50, £75, and £100, available both in-store and online. Gift cards are presented in an elegant envelope and are valid for 12 months from the date of purchase. They can be redeemed in-store at 513 London Road, Cheam, Sutton, England, SM3 8JR or online. Gift cards make a thoughtful present for birthdays, anniversaries, or simply to treat someone special.

Yes, we run a loyalty programme for our regular customers. When you sign up for our newsletter, you are automatically enrolled. For every £1 you spend, you earn 1 loyalty point. Once you reach 200 points, you can redeem them for a £10 voucher to use on your next purchase. Newsletter subscribers also receive early access to new collections, exclusive seasonal offers, and invitations to our private shopping events held at our Cheam boutique. Points can be earned on both in-store and online purchases. Your points balance is tracked automatically and you will receive an email notification when you reach a reward threshold.

Every garment we sell comes with care instructions on the label, and we strongly recommend following these to maintain the quality and longevity of your clothing. As a general guide, we suggest washing delicate fabrics such as silk and cashmere by hand or on a gentle cycle at 30 degrees. Avoid tumble drying natural fibres, as this can cause shrinkage. For wool and cashmere pieces, we recommend using a specialist detergent and laying flat to dry. Store knitwear folded rather than on hangers to prevent stretching. If you have any specific care questions about a particular garment, our team at 513 London Road, Cheam are always happy to advise. Proper care will ensure your pieces look beautiful for years to come.

The best way to stay up to date is to subscribe to our weekly newsletter. You will receive beautifully curated emails featuring new arrivals, styling tips, exclusive promotions, and invitations to our in-store events. We respect your inbox and send no more than one email per week. You can sign up on our homepage or in-store at 513 London Road, Cheam, Sutton, England, SM3 8JR. You can unsubscribe at any time using the link in any of our emails. We also post regular updates on our social channels, where we share outfit inspiration, behind-the-scenes looks at our buying trips, and announce flash sales and limited-edition pieces.